Getting Started with HotelCentral: A GM's Onboarding Guide
March 20, 2026 6 min read
New to HotelCentral? This guide walks you through the first week — from connecting your PMS to setting up your team.
Welcome to HotelCentral! This guide is designed to help General Managers get their property fully set up and their team onboarded within the first week.
Day 1: Connect Your PMS
The first step is connecting your Property Management System. HotelCentral currently supports ChoiceAdvantage with more integrations coming. Your owner will need to link the PMS from the Owner Portal.
Day 2: Set Up Your Team
Go to Team in your Hotel Staff portal and invite your supervisors and employees. Supervisors can be given the ability to create employee accounts independently.
Day 3: Configure Modules
Navigate to Modules to see which modules are enabled on your package. Turn on the ones you'll use first — we recommend starting with Housekeeping and Work Orders.
Day 4: Run Your First AI Report
Upload your first PMS report through the Hotel AI Intelligence module. Within seconds you'll have an AI-generated summary of your key metrics.
Day 5: Train Your Staff
Use the Learning Center inside HotelCentral to walk your team through each module. Articles are available in English, Spanish, and Gujarati.
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